Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I determine the right size for my ensemble?
Each product page features a detailed size guide tailored to our silhouettes. If you require a custom fit, we offer bespoke sizing for select couture pieces; please contact our styling team for assistance.
What is the standard delivery timeline for domestic and international orders?
Ready-to-ship items are typically dispatched within 3-5 business days. For handcrafted luxury pret and bridal wear, production can take 4-8 weeks. Shipping timelines vary by location and are calculated at checkout.
Can I request customizations on a specific design?
Yes, we offer minor customizations such as sleeve length adjustments or neckline changes on many of our designs. Significant structural changes or color modifications may be subject to additional charges.
What is your return and exchange policy?
As our garments are often made-to-order or involve intricate hand-embroidery, we do not offer refunds. However, we do provide exchanges for size-related issues on non-customized pieces within 7 days of delivery.
How should I care for my Sheetal Batra garments?
To preserve the integrity of our hand-woven fabrics and delicate embroideries, we strictly recommend dry cleaning only. Store your garments in the provided muslin bags to prevent tarnishing of metallic threads.
Do you offer worldwide shipping?
Yes, we ship our collections globally. International shipping rates and duties are applied based on the destination country and the weight of the package.